Prysm Customer Success

Prysm's software is designed to accelerate your workplace transformation. Our customer success team helps drive adoption and best practices so you can achieve your business goals.


Training & Adoption Services

Prysm Success Webcasts

Watch short tutorials covering a range of helpful tips for getting the most out of Prysm. View the on-demand videos at your own pace.
 

Remote Training

All customers with active user licenses have access to our library of in-depth training and certification videos to keep up to date with Prysm’s latest features.
 

Onsite Training

Prysm’s customer success specialists can travel onsite to deliver customized training and workshops appropriate for your needs. Speak with your company’s Prysm Administrator to arrange onsite training.

Remote Adoption

Prysm will proactively check-in with you throughout the first 90 days when you are “Getting Started” using Prysm. Our team will review any questions that have arisen during the post-go-live period, and will give ideas for more advanced ways of using Prysm.
 

Onsite Adoption

Many customers benefit from having a longer-term relationship with a named Customer Success Manager. The CSM provides overall account management including status meetings, QBRs, adoption, develops advanced use cases, tracks support tickets, and visits twice monthly.

LPD Training

Prysm’s Laser Phosphor Display (LPD) walls are the focal point of many offices. Both the TD2 (tiled) and LPD 6K (seamless) versions must be installed and maintained by highly-trained and certified technicians.
 
Training is provided at Prysm's HQ.